Frequently Asked Questions

Frequently Asked Questions

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London East Transport Services - Guidance in Supporting you through Brexit

The Brexit deal means an increased amount of paperwork for British businesses wishing to export to, or import from, the European Union.

London East Transport, and our carrier partners, are well-prepared to ensure that your shipments can continue to transit smoothly across borders. We have also created a 'Supporting you through Brexit' guide to help you to understand what you need to do to ensure compliance with the new 'standards'.

The information, details are on the following:

Brexit: The Deal Explained

Simplified, the Brexit deal now means an increased amount of paperwork for British businesses wishing to Export to or Import from the European Union. Of course, this comes as no shock but hopefully through using this guide you will understand what it is your business needs to do to ensure compliance with the new 'standards' as well to help you and your business gain the necessary knowledge. Vast amounts of Import tariffs have now been eliminated on the traded goods between the EU and Great Britain and excludes Northern Ireland. Note that VAT will still be levied.

Remember : If you are importing goods from outside the United Kingdom and shipping them to the EU, you will not benefit from the no-tariff deal. Only goods originating from the EU or UK qualify for the Zero Rate Tariff

Find out more: Read the full article here

We have compiled a checklist to help you prepare your business for the changes to customs borders post Brexit, to make customs clearance a smoother process going forwards.

Find out more: Read the full article here

We have compiled a list of tips to help you avoid being charged extra shipping fees and to avoid facing shipping delays importing and exporting to the EU pre and post Brexit.

Find out more: Read the full article here

If the UK leaves the EU without a deal, then you will need a UK EORI number to trade with the EU after 31st December 2020 if your main business is established in Great Britain, the Channel Islands, or the Isle of Man; and you import or export goods with the EU from 31st December 2020.

From 1 January 2021 you will need an EORI number to move goods between the UK and the EU. You will need to apply for your EORI number in advance as it could take up to a week to get one. You will need an EU EORI number for customs declarations or getting a customs decision in the EU.

If you already have an EORI number, you should check that it starts with "GB". If yours does not start with "GB", you should apply for a new EORI number before 31st December 2020. You can apply for a UK EORI number from HMRC, to ensure you can still move goods into and out of the UK post-Brexit. You can apply for a UK EORI number at: If details such as your business name, address or VAT number change you will need to contact the government EORI team to update.

By grouping the purchasing power of our customers, we can negotiate much lower rates with carriers, which we pass on to our customers.

London-East Transportation Services provides dedicated customer support, with our consultants seeking to understand your business better, so they can find the right shipping solutions for you, to save you time, effort and money.

London-East Transportation Services also handles the invoicing, collecting all of your bills from all the freight carriers you ship with, to give you a single, consolidated invoice.

Our carrier partners — eg DHL, FEDEX, TNT — will collect, handle and deliver your packages from your door to your recipient's.

You could, but you'd be missing out. Because of our grouped purchasing power, we've negotiated lower rates than you could get on your own. We pass those savings on to you, our customer.

You also get access to more than one carrier at a time, allowing us to match different carriers to your varying needs.

More often than not, yes. Thanks to our group purchasing power, we can get better discounts than most SMEs could get on their own.

You could start shipping through London-East Transportation Services as soon as today.
Just contact us and/or complete and return the Account Application Form.

No, you call us, and we liaise with the relevant people on your behalf. This is a huge time saver for you in itself.

Not at all. Just give us the import information over the 'phone, or by email if you prefer. There are no forms or templates for you to fill in.

Smaller parcels or consignments can also be quoted for and booked directly in our web portal.

No. When you choose London-East Transportation Services, the prices we quote are the prices you get. There are never any extra fees to pay.

You can call us for a chat whenever you like, but our internet shipping portal can give you all the prices you need right from your PC. Our shipping portal is already pre-loaded with the discounted tariffs from all of our carrier partners. So for example, if you want a price for a 30kg parcel to USA, you just type in the weight and dimensions and press quote, and you will have the price choices straight away. You can do the same for over 220 countries worldwide.

Definitely not, all of your information is totally secure.

When you open an account, you automatically get a credit account. No money is taken at the time of shipping. Instead, you can settle your invoice by direct debit, BACS, cheque or over the phone by card.

Yes. In forwarding your login and password details for our internet shipping portal, we will also include our handy User Guide. If you would prefer, we will also be happy to introduce you to the system in your office. We are of course always available on the telephone.

Absolutely not. Opening a London-East Transportation Services account is at our discretion and there is no commitment to a monthly spend or frequency of use. No matter how small or infrequent a user of courier and freight services you are, you can still benefit from a relationship with London-East Transportation Services.

Provided your consignment is not classed as 'dangerous or hazardous goods', pretty much yes! But you'll never know unless and until you call.

When you book your shipment, you can find your Commodity Codes at our internet shipping portal. For those occasions when we advise you, and you need to complete a commercial invoice, you can find Commodity Codes and Trade Tariffs at or by emailing [email protected].

Join our fantastic team!


We currently have a number of vacancies open at London east Transport.


Please contact us via email with your details and CV.


We are always looking for enthusiastic self starters to join the team.

If you have experience in sales, telesales or customer support, we would love to hear from you.


You don't have to have specific experience within the logisitcs or courier industry, a positive attitue and willingness ot learn is what really counts.


  • Work from home, with regular support from the wider team.
  • Training provided through a friendly and supportive working culture.
  • Excellent opportunity to grow the existing pipeline and find new prospects in the way you work best.
  • Established brand with clear user benefits.
  • Potential for you to grow with the business.


Get in touch today to speak with us and find out what roles are available!